Case Study
Before and after automating a heavily manual process using Appian
AI & Automation | Insurers | London
The Background
- NextWave were asked by the Finance department of a major insurer to demonstrate how a predominately manual process could be automated leveraging the power of Appian
- NextWave proceeded to demonstrate the art of the possible by re-imagining the existing manual process into a highly automated process
The Challenge
- Processes were very manual and reliant on SharePoint and Excel spreadsheets
- This resulted in slow, inefficient and costly processes
The Approach
- Automations delivered included:
- E-mail monitoring of the e-mail box for new requests / responses to queries
- Intelligent Document Processing to categorise e-mails
- Intelligent Document Processing to extract information from e-mail body and attachments
- Database golden source look up of customer to determine processing path
- Secure FTP to download and attach to case for related documents from clients portal
- Roboticsto download FX and market data
- API call to calculation engine for detailed exposure calculation
- SharePoint Connector to store documents and attachments in internal systems
- Database lookup approval requests generated based on materiality of payment
- API call to post transfers to the payment gateway
- E-mail automatically sending for approvals
- DocuSign document automatically generated and sent top recipient
The Impact
- A target process was defined where employee interaction is only required for exceptions and approvals
- This was implemented by the NextWave team in a space of 8 weeks to prove the outcomes
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