Case Study
Digital transformation for a fast-growing fintech
Digital & Automation | Fintech | Amsterdam & London
The Background
- A fast-growing fintech, was facing unprecedented growth – the fintech’s systems were spreadsheet based and this was resulting in a lot of manual activities
- The business was struggling to keep up with the ever-increasing client demands and rapid business growth – they identified an urgent need to improve onboarding, fraud and risk processes
- Appian was selected as the low-code platform of choice
- NextWave was selected in a competitive bid to deliver an Appian team to assist in the rapid delivery of a series of low-code solutions and provided expertise from both our Dutch and UK offices
The Challenge
- The fintech had no prior experience of Appian and had no in-house expertise or capability
- Business requirements were not fully formed and needed to be stabilised in a series of workshops
- There was a degree of urgency to implement the solutions in order to support the continued growth of the business
The Approach
- Provision of a team to mobilise the project at pace
- A series of workshops were held to define the business requirements
- Rapid agile delivery of three core use cases over a number of time-boxed sprints
The Impact
- Within a 5-month period, comprehensive use cases were defined, designed, tested and implemented to support the fintech in the areas of credit risk, fraud and client on-boarding
- Business users were trained and a supporting set of operating procedures were implemented
- In parallel, NextWave supported the hiring of an internal team to ensure that the fintech had an internal Appian capability
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